Exhibitor Services Manager (Korean Speaking)

https://wmeimg.wd1.myworkdayjobs.com/WMEIMGEMEA/job/London---Surrey-Street/Exhi…

Who We Are:

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG & Endeavor Network. 

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

Who You Are

We are looking for a Korean speaking Exhibitor Services Manager, to be the contact point for exhibitors throughout the year and to be responsible for all administrative and technical aspects of their participation for our fairs. 

Be the primary contact for galleries for all aspects relating to their participation in the fair:

  • Manage applications launch, process and analysis
  • Organise and attend selection committee meeting
  • Release application results and coordinate subsequent meeting
  • Support with fair floor plan process and release fair layout to exhibitors
  • Coordinate and launch Exhibitor Manual
  • Manage stand plan processing: advise exhibitors on all stand related queries, working alongside Production team and stand builders
  • Coordinate print and online material for exhibitors in the lead up to and during the fair, work with Data team on exhibitor mailings
  • Prepare for exhibitor onsite experience and maintain high quality customer service
  • Manage onsite Exhibitor Desk and temporary staff team
  • Coordinate post-fair communication and contribute to post-fair debriefs

 

Liaise with other departments in the organisation of the fair:

  • Manage digital platforms including Frieze Portal and Frieze Viewing Room gallery participation with Digital team
  • Supply information to be included in the fair promotional material
  • Proof-read exhibitor sections of the fair promotional material
  • Provide information to PR on works galleries bring to the fair
  • Collate VIP accreditations for galleries, supported by Data team
  • Coordinate invoicing with Finance department
  • Support Directors and curators with gallery cultivation, research travels and expenses
  • Coordinate production of all curated sections

 

Liaise with Production department and contractors for exhibitor-related areas:

  • Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors
  • Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers
  • Mediate between exhibitors and contractors before and at the fair
  • Escalate disputes between contractors and exhibitors before/at the fair

Contribute to the team processes and development:

  • Maintain fair budget and timeline
  • Coordinate internal teams to deliver exhibitor services
  • Maintain department procedure documents
  • Manage Exhibitor Services Assistant
  • Contribute to department processes improvements
  • Visit galleries for research
  • Maintain accurate information on other art fairs
  • Undertake research for new projects as requested

You Will Have The Following Strengths 

  • Solid experience working with art galleries and other client-facing development experience 
  • Knowledge of the art world
  • Ability to work under pressure
  • High attention to detail
  • Experience working with multiple stakeholders
  • Team player, proactive and enjoys problem solving
  • Experience delivering complex and ambitious projects
  • Experience handling difficult conversations with clients and colleagues 
  • Korean speaking in essential
  • Exceptional communication skills, both written and verbal
  • Innate high standards and extreme concern for quality
  • Highly organized and proactive
  • Exceptional people management skills 

The Process

We appreciate the time take to apply for the role and your recent interest in IMG. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.

Working Conditions

  • This is a permanent position.
  • This role will be based at Surrey Street, London
  • May be required to attend (and travel to) international locations
  • Unsocial hours may be required, as dictated by the demands of the business schedule

Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation, and disability, together with artists, writers, and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.