Job Title: CRM Operations Executive
Contract Type: Permanent, Full Time (35 hours per week)
Location: London Office
Key Responsibilities and Accountabilities
· Deliver integral BAU data services to the whole organisation.
· Ensure high standards of support for all internal users of the CRM.
· Facilitate the use and awareness of the CRM and other supplementary data systems; including holding regular meetings with internal stakeholder teams to fully comprehend their data dependancies.
· Work with internal stakeholders to appropriately segment and steward new contacts through the CRM.
· Manage the scheduling, segmentation and delivery of data selections for the purposes of email marketing campaigns.
· Identify data barriers to optimal cultivation of Frieze’s audiences, and proactively seek methods to address and improve them.
· Regularly execute processes to cleanse and standardise data in the CRM.
· Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
· Ensure that data is being processed in compliance with data protection laws.
· Execute data processes that arise through Data Subject Rights.
· Understand the organisation’s usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
· Establish and maintain thorough documentation of the BAU processes that the CRM Operations team manage.
· Work with the wider Data and Digital department to drive a culture of data led decision making.
· Deputise for the CRM Operations Manager as required.
Key Results Areas
· Ensure that all teams are successfully onboarded onto the CRM and are supported in their use of the system.
· Execute all business-critical data processes in a timely manner.
· Ensure that data is being processed in line with data protection laws in the jurisdictions within which Frieze operates.
Person Specification
Knowledge and Experience
Mandatory
· Minimum 1 years CRM experience
· Understanding of data models and relational database structures
· Experience of data processing, manipulation, cleansing and validation
· Advance knowledge and usage of Microsoft Excel
· Expert knowledge in GDPR and its implementation
· Knowledge of segmentation, marketing automation and audience engagement strategies
· Experience of using email marketing platforms, eg Mailchimp.
Desirable
· Experience of working within the arts and media organisation
· Experience of processing data for events
· Experience of using Sugar CRM
Skills and Abilities
Mandatory
· Strong interpersonal skills and an aptitude for collaboration
· Effective communicator who is comfortable delivering proposals and solutions to management
· Business analysis skills and an ability to quickly understand inter-related internal processes
· Comfortable in a small-medium environment
Desirable
· SQL skills and query logic
Qualifications & Training
Mandatory
· Bachelor’s degree required
Our Diversity & Inclusion Statement
Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation, and disability, together with artists, writers, and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.
Please apply via the following link